These Terms of Use ("Terms") govern your access to and use of the GlamIn mobile application ("the App") and related services operated by GlamIn ("we", "us", "our") in Delhi NCR, India. By creating an account or using the App, you agree to be bound by these Terms.
GlamIn is a marketplace that connects customers seeking makeup services with professional makeup artists in Delhi NCR. GlamIn provides the technology platform — it does not itself provide makeup services and is not a party to any service agreement between a customer and an artist.
Zero commission: GlamIn does not take any percentage of artist earnings. Artists keep 100% of what they charge for their services.
You must be at least 18 years of age to create an account on GlamIn. By registering, you confirm that you meet this requirement and that all information you provide is accurate and complete.
Makeup artists who register on GlamIn undergo a profile review process. GlamIn verifies professional credentials — including relevant certificates or qualifications — before an artist profile is published on the platform. Your profile will not be visible to customers until this review is complete.
Artists may choose to subscribe to a Pro membership plan. Pro members receive higher placement in search results, making their profiles more visible to potential customers. Specific plan details are available within the app. Pro membership is optional — artists on the standard plan remain fully functional on the platform.
Pro membership subscriptions are processed via Razorpay and are subject to the terms in our Refund Policy.
Customers can browse artist profiles, view portfolios, message artists, and make bookings through the app. There is no subscription or membership requirement for customers.
A platform fee may be applied at the time of booking to support the operation of the platform. This fee is non-refundable. Details of any applicable platform fee are displayed clearly before you confirm a booking.
GlamCoins is GlamIn's in-app reward currency. You earn GlamCoins through specific actions on the platform and can redeem them against eligible platform fees within the app.
All bookings are made through the GlamIn app. Each confirmed booking is assigned a unique reference number in the format GL-XXXXXXXX.
The booking process:
Payments for makeup services are made directly between the customer and the artist. GlamIn does not collect or hold service payments. Artists set their own rates and collect payment independently.
Artists conducting home visits are expected to use the Safety Check-In feature. All artist profiles are reviewed and certified before going live to help maintain a trusted platform for customers. GlamIn is not liable for incidents arising from in-person service appointments but is committed to providing safety tools to support artists on every visit.
Disputes between customers and artists should first be addressed directly through in-app messaging. If unresolved, either party may contact GlamIn at support@glamin.in with their booking reference number. GlamIn will review available records — including the locked Look Brief and message history — and assist in facilitating resolution. GlamIn's decision on platform-related matters is final.
The GlamIn name, logo, and app design are the intellectual property of GlamIn. Portfolio photos uploaded by artists remain the property of the artist; by uploading them you grant GlamIn a licence to display them on your profile within the app.
You may delete your account at any time from within the GlamIn app under Profile → Settings → Delete Account. Personal data will be removed within 7 business days, subject to any data we are required to retain for legal or dispute resolution purposes. Active or pending bookings should be resolved before requesting deletion.
GlamIn is a technology platform and is not responsible for the quality, safety, or outcome of makeup services provided by artists. To the extent permitted by applicable law, GlamIn's liability is limited to fees paid directly to GlamIn in the 3 months preceding the relevant claim.
We may update these Terms from time to time. Continued use of GlamIn after an update constitutes acceptance of the revised Terms. Material changes will be communicated via in-app notification.
These Terms are governed by the laws of India. Disputes arising under these Terms shall be subject to the jurisdiction of courts in Delhi, India.
Email: support@glamin.in
GlamIn, Delhi NCR, India