This policy describes GlamIn's position on refunds for fees paid directly to GlamIn — specifically platform fees and artist Pro membership subscriptions. Please read this policy carefully before completing any payment on the GlamIn platform.
A platform fee may be charged at the time of booking to support the operation of the GlamIn platform. This fee is displayed clearly before you confirm a booking.
Platform fees are strictly non-refundable. Once a booking is confirmed and the platform fee is processed, it will not be refunded under any circumstances, including booking cancellation by either party.
Artists may subscribe to a Pro membership plan through the GlamIn app. Subscription payments are processed via Razorpay.
Pro membership subscription fees are non-refundable. Once a subscription payment is processed, it cannot be refunded, regardless of usage or early cancellation of the membership.
The only exception is a technical error — for example, a duplicate charge or a confirmed payment where plan access was not granted within 24 hours. In such cases, please contact us immediately and we will investigate and resolve the issue promptly.
GlamIn does not collect, hold, or process payments for makeup services. Service fees are agreed upon and settled directly between the customer and the artist. GlamIn has no involvement in these transactions and cannot process refunds for service payments.
If you have a dispute regarding a service, please refer to the dispute resolution process in our Terms of Use.
GlamCoins earned through the platform — whether from account creation, referrals, or booking completions — have no cash value and are non-refundable. They cannot be exchanged for money or any other form of credit.
For payment-related queries or to report a technical error: