Privacy Policy

GlamIn · Last updated: August 2026 · Effective: August 2026

GlamIn ("we", "us", "our") is a makeup artist marketplace operating in Delhi NCR, India, accessible via the GlamIn mobile application on Android and iOS. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and the rights you have over it.

By creating an account or using the GlamIn app, you consent to the collection and use of your information as described in this policy.

1. Data We Collect

From all users (customers and artists):

Phone number — collected at sign-up for OTP-based verification via MSG91.
Full name — used to personalise your account and display on bookings.
Location area — the area or neighbourhood you operate in or are searching in; not precise GPS coordinates.
Booking details — service type, date, time, and notes related to each booking.
Look Brief — the written description of requirements you submit as part of a booking request.
In-app messages — messages exchanged between customers and artists on the platform.
Device and notification data — device type and push notification tokens used to deliver booking alerts via Firebase Cloud Messaging (FCM).
App usage data — features used and screens visited, collected to improve the product.
Consent timestamp — the date and time you accepted this Privacy Policy, stored for compliance with the Digital Personal Data Protection Act 2023 (DPDPA).

From artists only (additional):

Professional certificates and credentials — copies of relevant qualifications submitted during the artist verification process. These are reviewed by GlamIn administrators for profile approval and are not displayed publicly.
Portfolio photos — images you upload to your artist profile, stored on AWS S3.
Service details and pricing — the services, rates, and specialisations listed on your profile.

2. How We Use Your Data

To create and manage your account on GlamIn.
To facilitate bookings between customers and makeup artists.
To review artist credentials before their profile is published on the platform.
To process Pro membership subscription payments via Razorpay (artists only).
To manage and credit GlamCoins rewards to your account.
To send booking confirmations, status updates, and alerts via SMS (MSG91) and push notifications (Firebase FCM).
To resolve disputes by reviewing booking records, Look Briefs, and message history.
To maintain safety records for home visit bookings.
To improve and develop the GlamIn product.
To comply with applicable Indian law, including the DPDPA 2023.

3. Data Sharing

We share your data only with the following trusted service providers, and only to the extent necessary to deliver the service:

Razorpay — payment processing for artist Pro membership subscriptions and customer platform fees.
MSG91 — OTP delivery and SMS notifications.
Amazon Web Services (AWS) — secure cloud storage for portfolio photos and credential documents.
Firebase (Google) — push notification delivery.

We never sell your personal data to third parties, and we do not share it with advertisers.

4. GlamCoins

GlamCoins are a reward currency within the GlamIn app. We record your GlamCoins balance and the transactions that affect it (account creation, referrals, booking completions). This data is used solely to manage your rewards within the app.

5. Data Security

All data is transmitted over HTTPS/TLS. Our database enforces SSL connections. Credential documents submitted by artists are stored in private, access-controlled AWS S3 storage and are reviewed only by GlamIn administrators. We use token-based authentication for all API requests.

While we take reasonable technical precautions, no internet-based system is entirely secure. We encourage you to keep your account credentials safe and not share your OTP with anyone.

6. Data Retention

We retain your account data for as long as your account is active. Booking records are retained for a minimum of 12 months for dispute resolution purposes. When you delete your account, your personal data is removed within 7 business days. Some records may be retained longer where required by law.

7. Your Rights

Under the Digital Personal Data Protection Act 2023 (DPDPA) and applicable Indian law, you have the right to:

Access the personal data we hold about you.
Correct inaccurate personal data.
Delete your account and associated personal data.
Withdraw consent at any time, which will result in account deactivation.
Nominate another individual to exercise your data rights on your behalf.

To delete your account and all associated data, go to Profile → Settings → Delete Account in the GlamIn app, or email support@glamin.in. Deletion requests are processed within 7 business days.

8. Children's Privacy

GlamIn is not intended for users under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has registered, we will delete their account and associated data promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via in-app notification. Continued use of GlamIn after an update constitutes acceptance of the revised policy.

10. Contact

For any privacy-related queries, requests, or complaints:
Email: support@glamin.in
GlamIn, Delhi NCR, India